The Role Of A Rental Agent

The Role Of A Rental Agent

By Marelize Lubowski (FinServe Property │ Manager)
Rental agents assist with the tenant screening process, they can also help ensure that the landlord receives rent timeously and regularly.
In cases where the property in question is for full management of the property, the rental agent will act on the instruction of the landlord and become involved with inspections and maintenance issues. A rental agent’s involvement with the tenant can vary depending on their mandate with the landlord, and it’s important that the tenants understand what that mandate entails and what kind of information they should expect agents to disclose.A rental agent is there to advertise a property on behalf of the landlord, to arrange property viewings with prospective tenants and assume the responsibility of the application process which includes acquiring supporting documents from the tenant and conducting the appropriate tenant and credit checks. Sometimes the agreement between the rental agent and  the landlord extends beyond this, such that the rental agent is the party who invoices the tenant and collects the rent. In cases where the property in question is for full management of the property, the rental agent will act on the instruction of the landlord and become involved with inspections and maintenance issues.

The agent is obligated to find the most suitable tenant for the property and present the landlord with the application, lease and credit report. Once the lease is signed, it is important for the tenants who are dealing with rental agents on matters concerning maintenance and repairs to note that the rental agent is essentially there to see to the landlord’s interests and acts on instruction from the landlord. As such, it is up to the tenant to read their lease agreement carefully and establish where exactly the landlord’s responsibility lies and where their own obligations lie, as these can vary greatly depending on the specific terms of the agreement. If the tenant feels that the landlord is not meeting their contractual obligations, the tenant may lodge a complaint with the Rental Housing Tribunal.

Tenants who withhold rent in an attempt to get the landlords attention only add breach of lease to their own record which will negatively impact their credit record. It also becomes more difficult for the rental agent to motivate the landlord to complete any required maintenance.

55 On Southdale, Edgemead
2 Bedroom Apartment
For Sale Price: R1 552 500 Herschel, Claremont
Ground floor Apartment
For Sale Price R2 150 000

Vida Unico Residential Estate
2 Bedroom Apartment
For Sale Price: R1 761 734

Mountain View Villas, Maitland
2 Bedroom Apartment
For Sale Price: R800 000

Mountain View Villas, Maitland
1 Bedroom Apartment
For Sale Price: R680 000

Coral Sands, Muizenberg
2 Bedroom Apartment
For Sale Price: R850 000

Nouveau Estate, Parklands
2 Bed Flat
For Sale Price: R1 026 685

Mr Simon Estate, Stellenbosch
2 Bedroom House
For Sale Price: R1 100 000

For all Sale related queries, please contact OR


Bachelors Flat to Rent in Maitland
Rental Price: R5 000

3 Bed House To Rent in Kenilworth, Cape Town
Rental Price: R13 000

3 Bed Flat to Rent in Muizenberg
Rental Price: R9 900

3 Bedroom Flat to Rent in Claremont
Rental Price: R12 870

For all Rental related queries, please contact

The FinServe Property Team

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